EE to Hit T-Mobile and Orange Customers with Price Hike

EE Logo

Existing Orange and T-Mobile Pay Monthly customers are set to be hit with a 3.3% price hike to their monthly costs from April.

EE LogoEE will be writing to customers to warn them of the impending charge increases, which they are blaming on rising costs and inflation.

The increases will come into force from the 10th April for Orange customers, and from 9th May for T-Mobile Pay Monthly customers. According to EE the increase will typically be around 70p per contract.

Customers who signed up to Orange prior to the 2nd December and those who signed up to T-Mobile prior to the 22nd January will be affected, but customers who signed straight up to EE will escape the increase this time round. Anyone who has upgraded their contract since then will be given a 6 month grace period before the price increases come in to effect.

A spokesperson for EE said: “As a result of rising business costs, we are having to increase the price of some Orange and T-Mobile monthly plans. Typically the increase will be 70p a month – about the cost of a can of baked beans. At the same time, we have listened to our customers and understand that some would like the option of fixing the price of their monthly plan. That is why we are also launching a 'Fix Your Monthly Plan' option – the first of its kind in the industry. We know price rises are never great news, but we always aim to offer great value to our customers as well as the best service on the UK's biggest network.”

Following the introduction of mid contract price rises last year on all UK networks, OfCom launched a review of the practice, after receiving hundreds of complaints from consumers. Consumer Watchdog group Which? also started a campaign, called 'Fixed Means Fixed', calling on network operators to respect tariff pricing for the minimum duration of a Pay Monthly contract.