Everything Everywhere has three brand names in the UK: Orange, T-Mobile and EE. The EE brand was first used in October 2012 for the network's new 4G/LTE service, but it's currently rebranding Orange and TMobile to use the new EE brand too. If you're an existing Orange or T-Mobile customer you should already be seeing EE where the network name appears on your mobile phone. EE has 700 retail stores in the UK and some 28 million mobile customers.
History of EE
Orange was founded in 1993 by Hutchison Telecom, while the same year saw the arrival of Mercury One2One - a service that would later become part of Deutsche Telecom's T-Mobile business. Their merger was cleared by the European Commission in March 2010 and completed the following month, and the Everything Everywhere name was announced that May. EE said that it planned to keep the Orange and TMobile brands separate, although it would share coverage so that Orange customers could use T-Mobile's masts and vice-versa. Network sharing began in October 2011, although in Northern Ireland the T-Mobile brand was retired in April 2012. EE was given the green light to launch a 4G/LTE service by telecoms watchdog Ofcom in August, much to the annoyance of EE's rivals who believed it to be unfair. It launched it's 4G service in various UK cities in late October 2012.
- Although EE offers 4G mobile broadband, it's just one flavour of 4G: that's because different network operators use different 4G frequencies, so for example EE's 4G network currently uses the 1800MHz frequency band. Other firms 4G phones and tablets may not support that particular frequency, so if you're planning to buy or import a 4G device, or if you fancy a 4G device that you can use to roam abroad, check the small print carefully to make sure it supports the 4G network(s) you want to connect to.
- RootScore® Awards for Combined Performance 2013 tests in Leicester, Nottingham, Belfast, Birmingham, Coventry, Edinburgh, Cardiff, Bristol, London, Newcastle, Hull, Glasgow, Sheffield, Manchester, Leeds and Liverpool.
EE Mobile Tariffs & Plans
Everything Everywhere's tariffs are 4G-only: it currently sells 3G contracts via its Orange and T-Mobile subsidiaries. The 4G tariffs come in Wi-Fi (for devices such as 4G mobile dongles for computers), which starts at £15.99 per month for 3GB of data. Everything Everywhere's phone tariffs look reasonable, but the data allowances aren't huge - 4G is a next-generation network for high-speed mobile internet, so data use is pretty much the USP, and yet the standard plan only gives you 500MB of mobile data per month. The most expensive phone tariff is £56 per month, which gives you 8GB of data. All plans are for two-year contracts.
EE Mobile Coverage in UK
Merging two very large networks means that Everything Everywhere has widespread 3G coverage, although some coverage blackspots remain so it's important to use their coverage checker before signing up for any contract. It's 4G service is much more limited: by the end of 2012 it was available in just 16 cities (London, Bristol, Cardiff, Birmingham, Belfast, Derby, Edinburgh, Glasgow, Hull, Leeds, Liverpool, Manchester, Nottingham, Newcastle, Sheffield and Southampton) and doesn't extend far into their suburbs, if at all. By August 2013 EE has continued to expand to over 105 towns and cities across the UK rolling out its 4G services to 60% of the population in coverage.
EE Customer Support
As part of the Orange/T-Mobile merger, EE launched a "development academy" to train up to 7,000 customer services staff, eventually covering all 12,000 EE employees "who aim to deliver outstanding service to our customers through all customer touch points". Orange's customer services telephone number is 150 from your phone, and T-Mobile's customer services telephone number is also 150.
EE Contact details
Customer Services EE 6 Camberwell Way Sunderland Tyne and Wear SR3 3XN
Customer Services Telephone
From your EE phone DIAL 150 07953 966 250 from landlines or other mobiles or +447953 966 250 from abroad (call charges may vary)