Virgin Mobile are an award winning provider MVNO focusing on value and customer service, offering customers an alternative to the mainstream networks.

A subsidiary of Virgin Media, Virgin Mobile are supported by the T-Mobile network who provide network coverage.

Virgin Mobile provide handsets, pay monthly, pay as you go, Sim only, broadband and TV services.

Virgin Mobile Phone Tariffs

Virgin Mobile Pay Monthly Tariffs start from £10 per month on either 18 or 24 month contracts and you can save £5 extra a month on 24 month contracts.

Unlimited web access is charged at 0.30p per day and only charged if you use it (fair usage applies). Alternatively you can have this included within your tariff choice.

Virgin also provide one simple pay as you go tariff, £10 top ups a month included 300 texts and unlimited web access for 0.30p a day, a £15 top up provides unlimited text messages and web access and 5 free callbacks.

If you are happy with your current handset Virgin also have a selection of sim only deals on fixed contract or rolling 30 day periods.

Virgin Service Coverage UK

Virgin Mobile's network coverage is supplied by T-Mobile, this provides Virgin Mobile customers 99% 2G coverage of the UK population and 85% 3G.

Important to note that the agreement that Virgin have with T-Mobile will not be effected by T-Mobile's recent merger with Orange UK and will likely provide even more coverage, service and value.

Simply enter your home or work postcode using Virgin's coverage checker to get an accurate assessment.

Virgin Customer Services

Operating as an MVNO (Mobile Virtual Network Operator) Virgin Mobile do not have the cost of servicing or maintaining their own network. By using T-Mobile as their network provider Virgin Mobile are able to focus on customer service and value that has resulted in winning "Best Customer Service" for 9
years in a row (Mobile Choice Consumer Awards).

Pay monthly offers start from £10 a month, Virgin also provide one simple pay as you go tariff.

Virgin Mobile customers can also access offers such as V Festival Tickets, handset upgrade discounts and free call back features.

Virgin have a very simple online interface for customers to manage their account, access FAQ's and guides. Clear contact details are present on site via email, post or telephone.

Contact Virgin Customer Services

Virgin Mobile
PO Box 2692
Trowbridge
BA14 0WX

Virgin Customer Services Telephone

From your Virgin mobile DIAL 789

From a UK landline DIAL 0845 6000 789

Virgin History

Launched in 1999 Virgin Mobile was the UK's first MVNO (Mobile Virtual Network Operator), this means Virgin Mobile do not own or operate their own network but form agreements to use the capacity of other existing networks.

Initially it was a joint venture between One2One and the Virgin Group with Virgin leasing bandwidth from One2One and selling it under the Virgin Mobile brand.

Virgin Mobile were aqcuired by NTL Telewest in April 2006, shortly after NTL Telewest were rebranded to Virgin Media, with Virgin Mobile becoming one of their supporting services and brands alongside their TV, Telephone and Broadband services.

Virgin Mobile now a subsidiary of Virgin Media sell contract airtime, handsets, pay as you go and mobile broadband products supported by their partnership agreement with the T-Mobile network.

Virgin Media service almost 10 million customers and has 13,000 employees across the UK.

Virgin Awards

Mobile Choice Consumer Awards - Best Customer Service (9 years running)

Virgin news

Virgin Mobile to Throttle Data Speeds from March

Data usage is becoming a big issue for mobile networks, as more users are accessing websites from their smartphones. To help cope with demand, Virgin Mobile are going to start throttling back speeds of users who use an excessive amount of data. The data limit will be set to 2.5GB ? anyone who goes over that limit will find Virgin Mobile throttling back the speed of data connection, effectively leaving users with no access to 3G data until the end of the monthly billing cycle. The plan was to introduce the throttling effect last year, but that was postponed. The implementation is...

Virgin Media Launches Free Spotify Music Service

Virgin Media has announced the launch of its Spotify service, following on from the partnership agreement announced back in July this year. Virgin Media customers will gain access to millions of music tracks via the web, TV and mobile using Spotify. Customers will also gain access to a range of exclusive content through a new VM Music tab in the Spotify client. The deal, which is open to new and renewing customers, gives free Premium Spotify access, which is a saving of almost £30. The deal extends to usage via your Virgin Mobile, too, without any extra charges, even for data usage. The...

Virgin Customers Can Now Use Orange Signal

Virgin has announced that customers of the Virgin Mobile network can now gain access to the Orange network, when in areas of poor coverage. The deal comes as part of the combining of T-Mobile and Orange into Everything Everywhere. Virgin Mobile operates as a virtual network, using T-Mobile coverage. Initially the Orange network is available for calls, text messages and 3G data, using GPRS, with 3G connectivity set to come online sometime next year. The additional coverage is available to all Virgin customers, whether on contract or Pay As You Go, and is available at no additional charge. The name on the...

Three Lead the way with Customer Complaints

Mobile network operator Three leads the way with customer complaints within the UK, topping a recent survey by network regulator OfCom. Following Three come T-Mobile and Orange, although T-Mobile's level of complaints have improved significantly from Q1 to Q2 2011, whereas Three have been getting progressively worse from Q4 2010. The largest proportion of complaints received about Three related to disputed charges, and customer service issues. Vodafone came next in the list, only just beaten by Virgin Mobile, who have a large enough percentage of the mobile market to be considered for the survey. Leading the pack was O2, who have consistently had...

Mobile Data Boost for Three and Everything Everywhere

Customers of Everything Everywhere and Three are set for a boost to their mobile data speeds, following a £100 million plus agreement with Virgin Media Business. The involves Mobile Broadband Network Limited, (MBNL), a 50/50 joint venture set up in 2007, between T-Mobile and Three to manage and deliver the combined 3G networks of each company. The tie-up between Orange and T-Mobile now involves each of those networks under the umbrella of Everything Everywhere. The deal agreed with Virgin Media Business makes the MBNL the first company to roll out Virgin's IEEE Synchronous Ethernet solution, enabling MBNL to support consumer demand for...