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About Three
Three's network ethos is "Simple, Straightforward, Good Value". The Three network is particularly strong for data traffic with an aim to cover 98% of the UK population for data and voice by the end of 2010.
The network is also vocal about consumer issues such as Mobile termination rates, roaming and hidden charges.
The networks infrastructure is backed by a range of tariff plans and the latest handsets with Pay monthly, Pay as You Go and Sim only as well as their Award Winning Mobile Broadband.
Coverage and Data are the networks strengths with account benefits including Windows Messenger, free Skype and voicemail.
Three Facts
- The Three network was launched on the 3rd of the 3rd month, 2003.
- Three have the best mobile broadband network in the UK.
- Three were the first mobile provider of TV and music content.
Three Mobile Phone Tariffs
The recently announced "One Plan" tariff from Three offers good value, particularly as providers start to reduce unlimited data plans.
The One Plan includes 2000 minutes, 5000 Three to Three minutes, 5000 text messages and 1GB of Internet usage, prices on a Sim only basis start from £25 a month (12 months) or if you need a handset between £28-£45 (24 months).
Other plans include Internet/Texter/Talker, these offer a variety of options from £12 per month along with 1 month, 30 day rolling contract Sim only plans from only £5 per month.
Three have also introduced Micro-Sim data plans for the iPad, rolling contracts start from just £7.50 a month for 1GB of data.
Three network benefits include Free Skype to Skype calls, Windows Live Messenger chat, free voicemail and 25% off Mobile Broadband.
Three Service Coverage UK
Three have focused very much on their coverage strength and network infrastructure, through investment and partner agreements the Three network now covers 99% of the population for calls and text messages with a network of 10400 masts.
In addition Three have an agreement with Orange for customers to automatically use their masts/network if a customer falls outside of their local coverage.
Three also have the UK's best high speed mobile broadband network. Three promises to reach 98% of the UK population for Internet and mobile broadband use by the end of 2010.
Three Customer Services
Three's consumer range is extensive, starting from Pay Monthly, Pay as you go, Sim Only, Mobile Broadband and Laptops.
Coverage extends to 99% of the UK population, along with free standard delivery, a secure transactional web portal and a 14 days return policy.
Customers have access to services and account management via the "My3 account" interface in which customers can view/pay bills, purchase top ups and buy add ons either via their PC or Phone.
Three also provide a comprehensive online FAQ that covers common questions, set up guides, troubleshooting for all of their product range.
Contact and email details are easily found via the website, you can also request a callback within 72 hours.
Contact Three Customer Services
3 Customer Services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG
Three Customer Services Telephone
From your Three mobile DIAL 333 (Free)
From a landline DIAL 0843 373 3333 (landlines or other networks may vary)
From abroad DIAL +44 7782 333 333 (landlines or other networks may vary)
Three History
The 3/Three Brand and network founded in 2002 is owned by Hutchison Whampoa Limited who have majority interests in the 3 branded networks that service over 11 countries.
The UK network launched on the 3rd March 2003 (3/3/2003), the fastest roll out in telecoms history and within 3 years the network acquired over 3 million subscribers.
Towards the end of 2005 the network had increased its customer base to 4 million and was the UK's largest 3G network, having more 3G subscribers than all of its competitors put together.
Utilising the new 3G technology, Three were the first mobile network to provide streaming tv and music content to consumers, this included sporting events and highlights from tv shows such as Big Brother and XFactor.
Three's brand, products and high street presence have continued to grow while also creating the UK's most extensive high speed mobile broadband network that covers 94.5% of the UK population with a target of 98% by the end of 2010.
Three are also active in the industry with campaigns for competition in the market, cheaper pricing of roaming calls and less hidden charges.
Three news
Three reports that data usage on their network surged by 500 percent on New Year's Eve, with total data usage on the night measuring in at 80 terabytes, up from 14 terabytes in 2010. New Year's Day also saw intense data usage, with 74 terabytes used. Facebook was one of the most popular destinations for smartphone users, with a 20% jump in traffic between midnight and 1 am. The number of SMS messages also went up to 46 million this New Year, up from 36 million in 2010. Calls went from 19 million to 21 million. However, it is the phenomenal growth in data...
Three is still the most complained about network in the UK, according to the latest figures released by industry regulator OfCom. The latest figures are for Quarter 3, 2011, and show that Three remain the most complained about network, with most issues surrounding disputed charges and customer service issues. For the period of Q3, OfCom received 0.14 complaints per 1,000 customers of Three, stats that match the previous quarter. In contrast to Three, the least complained about network remains O2, with just 0.02 complaints per thousand customers. A spokesperson for Three said: ?We have improved the way we handle complaints over the few months...
A few weeks ago, Three brought news that 97% of data across their network was data. Now they have dug a little deeper into those stats, to see what the browsing habits of Three users are. Three make a big thing about their network capability when it comes to handling data, often pointing out that the network was designed from the ground up with mobile internet usage in mind, as opposed to the other networks that have had to grow from a voice centric service to include data services. Three are also have tariffs that offer truly unlimited data access, with the...
Three make a big thing of how their network is built for mobile data. In recent months the network has been investing heavily in upgrading the infrastructure to provide the best possible service to customers, to the point that now 97% of all traffic that passes across the Three network is data. That's a staggering percentage, and shows just how the growth in popularity of smartphones, aligned with Three's tariff structure for data has had a significant impact on the activity of Three's customer base. The One Plan has had a major impact on the popularity of Three for data, offering consumers...
HTC has announced another addition to its budget range of Android devices, with the HTC Explorer stepping into the limelight. HTC claim that the HTC Explorer will be the most affordable budget device to date, and is set to go on sale in the fourth quarter with Three already confirming they will be stocking the device. The Explorer has a curved, compact look, weighing in at only 108g. The display is a 3.2 inch HVGA screen, with an onboard 3.2 Megapixel camera, and runs Android 2.3 with the HTC Sense 3.5 user interface. With the latest version of Sense comes the active lockscreen...